Frequently Asked Questions.
How can you help us with introducing AI?
We help you introduce AI in a practical and secure way, focusing on real business use cases like automating admin tasks, improving customer responses, and analysing data. We also ensure AI tools are configured safely, comply with data protection rules, and integrate properly with Microsoft 365 and your existing systems.
What is the best Microsoft licence for our business?
There isn’t a one size fits all licence. We assess how your team works (email, Teams, security, devices, compliance needs) and recommend the most cost-effective Microsoft 365 plan that gives you the features you actually need without paying for ones you don’t.
Why is your storage different to Dropbox?
Our storage is designed for business critical, live data and is built on high-performance SSD drives, ensuring fast access and reliable performance for day to day work. Unlike Dropbox, which is primarily a file-sync and sharing platform, our storage includes strong security controls, backups, monitoring, and UK-based data centres, so your data is not only fast to access but also protected, compliant, and fully managed.
What do you recommend for email security
We use a layered approach to email security, combining Microsoft security features with trusted third-party tools such as Mimecast and Huntress. This provides advanced protection against spam, phishing, malware, and account compromise. Alongside this, we apply policy controls and monitoring to reduce the risk of human error helping protect your business from one of the most common attack vectors.
Can you look after our devices?
Yes. We manage laptops, desktops, through centralised device management, keeping them updated, secure, and compliant. This includes patching, antivirus, encryption, and remote support so your team can work safely from anywhere.
Can we use Teams on the server?
No, it won’t run on our servers however, we can suggest ways that you can utilise your licence outside of the server without compromising any security.
Why would I choose Private cloud over Public cloud?
Private Cloud gives you greater control, security, and certainty over where your data is stored. Our Private Cloud is hosted in UK-based data centres, which helps businesses meet UK data protection and compliance requirements. Unlike public cloud platforms where data location can be unclear, Private Cloud ensures you always know where your data lives, who can access it, and how it’s managed, making it ideal for sensitive data and regulated industries.
Do you have a referral scheme?
Yes. We offer a referral scheme that rewards you for introducing us to other businesses who benefit from our services. It’s our way of saying thanks for recommending us.
How can I ensure I’m utilising the server, so I don’t data stored that I don’t need?
We help you review usage, identify unused or outdated data, and put retention and archiving policies in place. This keeps storage efficient, improves performance, and helps with compliance.
Have you got storage options for data we don’t always need access to?
Yes. We offer archived and tiered storage options for infrequently accessed data. This keeps costs down while ensuring your data is still secure and retrievable when needed.
Book your IT Strategy Session
The Cloud Geeni team will provide a roadmap to solve your challenges, helping your business achieve secure, cost effective and stress free IT.